One to one counselling

Privacy policy


The General Data Protection Regulation (“GDPR”) requires entities to advise clients about their rights in relation to personal data. Nigel A A McFarlane trading as Empathy has always treated your confidential personal information with great care and sensitivity. It is important though that you are aware of what happens to this information.

Electronic Records

The information which is stored electronically by Empathy is email traffic and text messages between Empathy and yourself. Empathy has no other electronic storage. In order for your bookings to be processed, your contact details and payments are held by Follan Natural Health Centre whose privacy policy can be found on its website – www.follan.co.uk.

Paper Records

All your personal details and any notes that I may make subsequent to sessions are kept in paper files in a safe, secure place. Similarly, anything which you say to me during our sessions remains confidential. There are, however, certain exceptions to this which are detailed in the Client Agreement.

Some people find the clarity that they need after just one session whereas others prefer to have more sessions.  There is no right or wrong way but it is determined by you, on how beneficial you find them.


These records are held for two main reasons:

1:      To arrange appointments

2:      So that I can ensure that you get the best possible service by helping me to monitor your safety and progress.

Your Rights

As a client of Empathy, you have the right to access a copy of your records (both electronic and paper) and the right to be forgotten. In other words, you can request that your records with Empathy are erased. Normally, your records (both electronic and paper) are kept for 7 years after the date of your last contact with Empathy and then securely destroyed. If you are unhappy about how your data is being used, want further guidance or want to make a complaint, please contact:

For Empathy: For Follan Natural Health Centre:
  Nigel A A McFarlane Sarah Gartland  
  empathy@manx.net info@follan.co.uk  
  Tel: 332922 Tel: 852140  
  c/o Premier House
1 Carrs Lane
Premier House
1 Carrs Lane

If you are not satisfied with our response, you have the right to raise the matter with the Isle of Man Government’s Information Commissioner’s Office.