The General Data Protection Regulation (“GDPR”) requires entities to advise clients about their rights in relation to personal data. Nigel A A McFarlane trading as Empathy has always treated your confidential personal information with great care and sensitivity. It is important though that you are aware of what happens to this information.
All your personal details and any notes that I may make subsequent to sessions are kept in paper files in a safe, secure place. Similarly, anything which you say to me during our sessions remains confidential. There are, however, certain exceptions to this which are detailed in the Client Agreement.
These records are held for two main reasons:
As a client of Empathy, you have the right to access a copy of your records (both electronic and paper) and the right to be forgotten. In other words, you can request that your records with Empathy are erased. Normally, your records (both electronic and paper) are kept for 7 years after the date of your last contact with Empathy and then securely destroyed. If you are unhappy about how your data is being used, want further guidance or want to make a complaint, please contact:
|For Empathy:||For Follan Natural Health Centre:|
|Nigel A A McFarlane||Sarah Gartland|
|Tel: 332922||Tel: 852140|
|c/o Premier House
1 Carrs Lane
1 Carrs Lane
If you are not satisfied with our response, you have the right to raise the matter with the Isle of Man Government’s Information Commissioner’s Office.